Help docs
Everything from first signup to reading verdicts. Stuck anyway? Open a ticket from Help inside the app; a human answers.
Getting started
From signup to your first screened call in about ten minutes.
10 min
Connect Twilio
On bring your own integration, your own Lookup credentials power every verdict.
5 min
Point your call tracker at the lookup URL
TrackDrive, Ringba, or anything that can fire a webhook per call. Retreaver has its own guide.
8 min
Connect Retreaver
Webhook on inbound call, route on the fraud_check response.
6 min
Send a test ping
One click proves the whole screening path before real traffic does.
3 min
API keys and rotation
Authenticate your tracker; rotate without downtime.
4 min
Reading verdicts
What allow and block mean, and the response logic behind them.
6 min
Choose your billing plan
Bring your own Integration or pay as you go: the tradeoff in one rule.
5 min
Top-ups and auto-recharge
How the prepaid balance works on pay as you go.
5 min
Team, roles, and billing
Seats, permissions, plans, and what happens when things lapse.
6 min