Top-ups and auto-recharge

The balance and the ledger

Every lookup draws $0.010 from your prepaid balance. The ledger under Settings → Plan records every movement: each top-up, each auto-recharge, and usage, so the balance is never a mystery.

1. Opening top-up: $20 minimum, taken at signup. It funds the balance that screening draws from.
2. Later top-ups: $5 minimum, any time, from Settings → Plan.
3. Auto-recharge (optional): when the balance falls below $5, we charge your saved card automatically. You pick the recharge amount, anything from $5 to $1,000 ($20 if you never change it), so heavy traffic can refill in bigger, less frequent charges. Turn it on or off and change the amount any time under Settings → Plan.

Alerts arrive before a pause

A low balance triggers alerts first: by email and in the app, with auto-recharge as the safety net. Only a fully empty balance pauses screening; lookups then answer HTTP 402 with the code balance_exhausted until you top up, and resume instantly when you do. Outages and timeouts still fail open and never block a caller.

Managing saved cards

Cards live in the app under Settings → Plan: add a card, set the default, or remove old ones. Top-ups and auto-recharge charge the default card, so switching cards is one click, not a new payment.